Store information


CVR: 37334731

Vesterbrogade 57
1620 København V

+ 45 33 31 63 63


Purchase agreement

A binding agreement between you as

customer and Shutterbug has been entered

into when you recive an invoice by e-mail.

Until then, we are entitled to cancel your order. We generate

an automatic order confirmation

as soon as you place and order

in the webshop.

Please wait for a final purchase




All our prices including VAT and in Danish Kroner (DKK).

When you shop with us, agreement are made in Danish. The purcase amount is only deducted from your card when the item is shipped from the store.



You can pay directly with Dankort, Mastercard, Visa and Visa Elektron in connection items in the webshop. Payment is deducted only when the goods are shipped from the store. Payment is deducted only with the goods are shipped from the store. There can never be deducted and larger amounts you can accept in connection with orders of your goods.

This size of tthe payment will always appear in tthe shopping basket and on the order confirmantion. We use an encrypted Quickpay payment solution.

The payment card information is not provided to Shuterbug, but to NETS, which is ressponsible for completing the payment. 



When you order items in our webshop, the delivery time is typical 1-2 working days when the item is in stock. Stock status appears under each item. You are always welcome to contact us forr a more pricise delivery time. Be awarre that there may be longer delivery time on production items.

We use GLS for delivery for goods in Denmark and UPS for delivery of goods in the rest of the world. Shipping cost are always staed on the order confirmation.


Right of cancellation

You have a 14-day right of withdrawal when you shop with us. The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item. You must notify us within 14 days of receipt that you wish to cancel your purchase. The notification must be made by e-mail or telephone, cf. the company information. In your message, you must make it clear to us that you wish to exercise your right of withdrawal. You can not regret by simply refusing to receive goods - without notifying us at the same time. If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order. Please note that you will not be reimbursed for shipping costs if you regret part of your purchase.



You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs of returning the item. Upon return, you are responsible for the item being packed properly. You bear the risk of the item from the time of delivery of the item. The item, as well as packaging, must be intact and in the same condition as when it was received.


Goods except the right of withdrawal

1. No right of withdrawal is granted for image production, enlargements, photo gifts and the like.
2. Delivery of goods which are not in the normal range and which are ordered at the customer's request.
Delivery of goods which are manufactured according to the consumer's specifications or have a clear personal touch.
4. Delivery of goods which are likely to deteriorate or become obsolete rapidly. Including unexposed film.
5. Delivery of computer software on which the consumer has broken the seal.
Delivery of digital content that is not delivered on a physical medium, if the execution has begun with the consumer's prior consent that he or she thereby loses his or her right of withdrawal.


Item condition when you send it back

You are liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way it works. In other words - you can try the item in the same way as if you tried it in a physical store. If the item has been tried in addition to what has been described above, we consider it to be used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the item's commercial value. In order to receive the entire purchase amount back, you must do the same as you can in a physical store. You may try the product, but not take it into actual use. The item must be returned in complete original packaging. If parts of this are missing - it leads to a depreciation of the item.


Refund of the purchase amount

If you regret your purchase, you will of course get back the amount you have paid to us. In the event of an impairment for which you are liable, this purchase amount will be deducted. If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (but not additional costs due to your own choice of a form of delivery other than the cheapest form of standard delivery that we offer), without undue delay and in any case no later than 14 days from the date on which we receive notification of your decision to cancel this agreement. We implement one. We will refund the money with the same means of payment that you used at the time of purchase, unless we have agreed otherwise. The item can be sent to the store or delivered in person, cf. company information. We only accept packages that are sent directly to the address.


Personal information and cookies etc.

Personal information and cookies etc.


Information Processed by Shutterbug WEB

When purchasing in the webshop, the customer provides name, address, email address and telephone number. This information is stored for use in the following: Execution of the order in the webshop, as well as sent order confirmation, sent item, sent invoice, complaints and returns.


Storage of images in connection with image ordering

Shutterbug stores image files on servers so we can handle customer orders placed online through our image ordering systems. When submitting files online, you as a customer have given consent to this. Inquiries can be made at any time with a view to removing these. The pictures are typically stored for 1 year.


Our obligations Under the Accounting Act

According to the Accounting Act, Shutterbug is obliged to store document material. Invoice attachments that contain personal information, as described above regarding. sales on the webshop. Since the Accounting Act requires that the documentary material be stored for 5 years from the end of the year in which the item was purchased, it must be expected that personal information submitted in connection with the purchase will be stored for 5 years after the end of the year of purchase.

Personal information which is stored in connection with purchases on the webshop is thus stored.


Insight, deletion and correction, etc.

At any time on request, you can gain insight into what information we have registered about you as a customer.

The customer has the right to have the information that is, in connection with purchases on the webshop, deleted to the extent that the purpose of the collection and storage of the information is no longer relevant. Requests for insight, deletion, rectification are addressed to the company, cf. company information. We work with a number of other companies that store and process data. Companies process information solely on our behalf and may not use it for their own purposes. We only work with data processors in the EU or in countries that can provide your information with adequate protection. It is permitted to complain to the Danish Data Protection Agency about the company's processing of personal data concerning you as a customer if you believe the company processes the data in breach of the law.



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If you as a private person have bought an item from Shutterbug, we provide a 24-month right of complaint in accordance with the Purchase Act. As a customer, you can therefore for up to 24 months from the date of purchase complain about a defect or defect in the product. It is a condition that the fault or defect in question is not the result of incorrect use or operation of the product in violation of the accompanying manuals or common sense or that the product has been subjected to physical harm or other harmful treatment. You must complain within a reasonable time after you have established the error / defect. If you wish to complain about a product, you must send the complaint to the store, cf. company information. You must enclose a copy of the purchase invoice as well as a detailed description of what you believe the defect or error consists of. If the defect is covered by your right of complaint, you are entitled to have the defect remedied, have the item exchanged, get a reduction in the price, or cancel the purchase. The solution depends on the specific situation, including the costs associated with the possible alternative solutions to the problem for Shutterbug.

Complaints can also be sent directly to the Center for Complaint Resolution. read more on or to